fezbet Privacy Policy

1.Introduction

fezbet ("we", "us", "our") operates the online casino and sports betting platform accessible at fezbet.bio ("the Platform"). We are committed to protecting the personal data of all players ("you", "your") who register and interact with fezbet. This Privacy Policy has been prepared in accordance with internationally recognised data protection principles and applies to all personal data collected through your use of fezbet, including data submitted during registration, account management, payment processing, customer support interactions, and general Platform browsing.

This policy should be read alongside the fezbet Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Capitalised terms not defined in this policy carry the meaning assigned to them in the Terms & Conditions.

2.Data Controller

fezbet is the data controller responsible for personal data collected through fezbet.bio. As data controller, fezbet determines the purposes for which and the means by which personal data is processed. For any data-related enquiries, the primary point of contact is:

3.Personal Data We Collect

3.1 Registration Data

When you create a fezbet account, we collect the following information:

• Full legal name
• Date of birth (for age verification)
• Registered mobile number or email address
• Preferred currency (Bangladeshi Taka, ৳)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may collect:

• Copies of government-issued photo identification (National ID Card, Passport, Driver's Licence)
• Proof of address documents (utility bills, bank statements)
• Proof of ownership of the payment method used (e.g., screenshot of bKash or Nagad wallet)
• Selfie or video verification where required to confirm identity document ownership

3.3 Financial Transaction Data

When you make deposits or request withdrawals, we collect:

• Mobile financial service account details (bKash number, Nagad number, Rocket number, Upay number)
• Bank account details where bank transfers are used
• Transaction amounts, timestamps, and reference numbers
• Transaction history associated with your fezbet account

3.4 Gameplay and Betting Data

• Bet history, game session logs, win/loss records
• Bonus claims and wagering activity
• Preferred game categories and playing patterns

3.5 Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session duration, page navigation paths, and click-through data
• Cookie identifiers and similar tracking technologies (see Section 9)

3.6 Customer Support Data

When you contact fezbet support via live chat, email, or WhatsApp, we retain the content of those communications, including any personal data you voluntarily provide in the course of seeking assistance.

4.Lawful Basis for Processing

fezbet processes personal data on the following lawful grounds:

Processing Activity	Lawful Basis
Account registration and management	Performance of contract (Terms & Conditions)
Age verification and KYC checks	Legal obligation / legitimate interests
Processing deposits and withdrawals	Performance of contract
Anti-fraud and security monitoring	Legitimate interests
Sending promotional communications	Consent (you may opt out at any time)
Responsible gaming interventions	Legal obligation / legitimate interests
Analytics and Platform improvement	Legitimate interests

5.How fezbet Uses Your Personal Data

fezbet uses collected personal data for the following purposes:

• Account management: Creating, maintaining, and securing your fezbet account, including processing fezbet login requests and authenticating your identity.
• Payment processing: Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer methods in Bangladeshi Taka.
• Identity and age verification: Confirming that you meet the 18+ age requirement and that your account details match your identity documents.
• Fraud prevention and security: Monitoring account activity to detect and prevent unauthorised access, bonus abuse, money laundering, and other prohibited conduct as described in the fezbet Terms & Conditions.
• Customer support: Responding to queries, resolving disputes, and providing technical assistance through live chat, email, and WhatsApp channels.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying player-requested tools such as deposit limits, cool-off periods, and self-exclusion.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the fezbet Platform, game selection, and overall user experience.
• Promotional communications: Sending bonus offers, tournament notifications, and platform updates to players who have opted in to marketing communications. You may withdraw this consent at any time by contacting support.
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.

6.Data Sharing and Disclosure

6.1 Third-Party Service Providers

fezbet may share your personal data with carefully selected third-party service providers who assist in the operation of the Platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), identity verification services, fraud detection providers, and cloud hosting infrastructure. All third-party providers are bound by data processing agreements that require them to handle your data securely and only for the purposes specified by fezbet.

6.2 Game Software Providers

Certain gameplay data (such as session identifiers and bet results) is processed by licensed game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — in order to deliver the game experience. These providers operate under their own data protection frameworks and are contractually required to maintain appropriate security standards.

6.3 Legal and Regulatory Disclosure

fezbet may disclose personal data to competent authorities, law enforcement agencies, or financial intelligence units where required by applicable law, a valid legal order, or where fezbet reasonably believes disclosure is necessary to prevent fraud, money laundering, or serious harm. fezbet will notify affected players of such disclosures where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving fezbet, player personal data may be transferred to the successor entity. Players will be notified in advance of any such transfer where reasonably practicable, and their rights under this Privacy Policy will continue to be respected.

6.5 No Sale of Personal Data

fezbet does not sell, rent, or trade personal data to third-party marketers or data brokers. Your personal information is used exclusively for the purposes set out in this Privacy Policy.

7.Data Retention

fezbet retains personal data for as long as your account remains active and for a defined period thereafter, in accordance with the following principles:

Data Category	Retention Period
Account registration data	Duration of account + 5 years after closure
KYC / identity documents	Duration of account + 5 years after closure
Financial transaction records	7 years from the date of each transaction
Gameplay and betting logs	3 years from the date of each session
Customer support communications	3 years from the date of each interaction
Marketing consent records	Until consent is withdrawn + 2 years
Cookie and device data	Session cookies expire on browser close; persistent cookies up to 12 months

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an individual. Where data is required for an ongoing investigation, legal proceeding, or regulatory obligation, retention may be extended until the matter is resolved.

8.Data Security

fezbet employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and fezbet servers
• Encrypted storage for sensitive data including passwords (stored as salted hashes) and payment method details
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the Platform infrastructure
• Automated anomaly detection to flag unusual login or transaction patterns in real time

While fezbet takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your fezbet login credentials. If you suspect a security breach involving your account, contact fezbet support immediately at [email protected].

9.Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit fezbet.bio. They enable the Platform to recognise your device across sessions, remember your preferences, and deliver a consistent, personalised experience.

9.2 Types of Cookies Used by fezbet

Cookie Type	Purpose	Duration
Strictly Necessary	Session authentication, security tokens, fezbet login state	Session
Functional	Language preferences, game settings, deposit method memory	Up to 12 months
Analytics	Aggregated page visit data, performance monitoring, error tracking	Up to 12 months
Marketing	Tracking promotional campaign effectiveness (opt-in players only)	Up to 6 months

9.3 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will affect the functionality of the fezbet Platform, including your ability to log in and place bets. Instructions for managing cookies are available in your browser's help documentation.

10.Your Data Rights

As a fezbet player, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data fezbet holds about you at any time.
• Right to Rectification: If any personal data held by fezbet is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: You may request deletion of your personal data, subject to fezbet's legal retention obligations (see Section 7). Note that data required for regulatory compliance cannot be deleted on request.
• Right to Restrict Processing: In certain circumstances, you may request that fezbet limit how your data is processed while a dispute or correction request is pending.
• Right to Data Portability: You may request that fezbet provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing communications, fezbet will cease processing for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact fezbet at [email protected] with the subject line "Data Rights Request – [Your Registered Username]". fezbet will respond to all valid requests within 30 days. Identity verification may be required before requests are fulfilled.

11.Protection of Minors

fezbet strictly prohibits access to the Platform by individuals under the age of 18. We do not knowingly collect personal data from minors. Age verification is a mandatory step in the KYC process, and any account discovered to belong to a person under 18 will be immediately suspended. If you believe a minor has registered a fezbet account, please contact us immediately at [email protected] so that appropriate action can be taken.

12.International Data Transfers

fezbet's platform infrastructure and certain service providers may process personal data in locations outside Bangladesh. Where such transfers occur, fezbet ensures that appropriate safeguards are in place — including contractual data protection clauses with all receiving parties — to maintain a level of protection equivalent to that described in this Privacy Policy. By using fezbet, you acknowledge and consent to the transfer of your personal data to third countries where necessary for the delivery of the services described herein.

13.Third-Party Links and Services

The fezbet Platform may reference third-party brands such as Pragmatic Play, Evolution Gaming, bKash, and Nagad in the context of game provision and payment processing. fezbet is not responsible for the privacy practices of these third-party companies. Players who interact directly with third-party platforms (e.g., their bKash app) are subject to those parties' own privacy policies. fezbet encourages players to review all relevant third-party privacy documentation.

14.Changes to This Privacy Policy

fezbet may revise this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or Platform functionality. When material changes are made, fezbet will post the updated policy on fezbet.bio and, where appropriate, notify registered players via their registered email address or an in-platform notification. The date at the top of this policy indicates when it was last reviewed. Your continued use of fezbet following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

15.Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data fezbet holds about you, please contact the fezbet data protection team using the details below: